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Best Western

Content: ****  Usability: XX
mobile.usablenet.com/mt/www.best... (xhtml-mp)

BestWestern MobileBestWestern.com detects mobile browsers and redirects to a mobile site where you can find and book hotels in the Best Western chain, which operates in the United States, Canada and Australia. Like just about every mobile hotel booking site I've every seen, this one has some pretty horrendous usability problems.

Things start fairly well with a search form where you enter the city and dates you want to book and then choose the state and country from a drop down. The date fields expect input as MM/DD/YYYY (the slashes are required) and are pre-populated for a one night stay starting two weeks from today. A better design for mobile would be separate numeric-only fields for day, month and year. I also think users booking from a phone are more likely to want a room for tonight, not weeks in the future.

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Ratings Key :

Content - 0-5 *'s indicating the quality of the site's writing, depth, timeliness and accuracy.

Usability - 0-5 X's indicating the usability of the site on a mobile device, based on ease and intuitivness of navigation and lack of excessive scrolling through ads etc. to reach main content.