Hyatt Hotel’s New Mobile Site

Hotel booking sites are traditionally the usability black hole of the mobile web. Finding and booking a hotel at the last minute is something every traveler occasionally has to do. The mobile web seems like an ideal way to do this, yet the major booking sites and hotel chains do not seem to have much interest in capturing this enormous opportunity. Most mobile hotel sites appear to be thrown together with no real usability testing or understanding of the unique … Continue reading